Pricing policy

Published prices

Current list prices are on the pricing page. Plans are month to month unless you choose yearly at checkout. There is no onboarding fee on new orders.

Cancel any time

You can cancel any time from Manage billing or by emailing nathan@holdthesend.com. There is no cancellation penalty. There is no refund for the current month on a monthly plan, or for the current year on a yearly plan.

Sixty days' notice before a price change

If we ever raise the price of a plan you already pay for, we will give you at least 60 days' written notice before that new price takes effect. The notice names the plan, the old price, the new price, and the effective date. A change cannot take effect sooner than 60 days after that notice is sent.

No price change is scheduled today. Founding rate locks still follow the terms on the pricing page for those licenses.

Invoices

Card and bank payments go through Stripe. Owners can open Manage billing to download invoices. On the signed-in desk, an owner or manager can also see a read-only invoice list when a Stripe customer is linked to that store.

How this relates to the terms

This page states the price-change notice promise. The terms of service still govern payment, cancellation, and use of the desk. Questions go to nathan@holdthesend.com.